As it launches its updated range of Daily commercial vans and trucks, Iveco has reaffirmed its commitment to its Australian customers, with the brand actively working to improve reliability and aftersales support.
Speaking to CarExpert, Iveco Australia’s head of business operations, Glen Dyer, said the company is aware of its reputation and has introduced measures across the company to not only improve its position in the market, but also to ensure its customers aren’t inconvenienced.
“We cannot afford to have people off the road – we just can’t,” Mr Dyer explained.
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“Because not only does it affect their livelihood, but of course, it ruins our reputation.
“So this has probably been one of the most important pieces for us over the last couple of years,” he said.
As well as an updated Daily van and cab/chassis range – which includes a new eight-speed torque-converter automatic from Germany’s ZF – Mr Dyer says Iveco has been implementing new systems and procedures across the organisation, like better training for its dealer network.
“We’re trying to bring back our reliability, which we’re doing – but also the support.
“So yeah, this is a key point – and in our key measurements [on whether customers will recommend our products], we’ve been highly focused on making sure that increases year-on-year.
“If you go back three years, they were not where they needed to be. And now they’re pushing up – and I think over the last two years, they’ve increased by about 20 per cent,” Mr Dyer revealed.
Iveco has also doubled the warranty timeframe for its light commercial range, from three years to six years. However, the mileage cap of 250,000km remains.
“I think it will provide [reassurance] that we’ve got confidence in the product… confidence in the longevity [of the product].
“So, we’ve increased the warranty… across the board, and made sure we’ve got great offers in terms of extended warranties, repair and maintenance packages. The cost to the operator is key for us.”
The new 2026 Iveco Daily 50C cab-chassis with the Tradie Made package is priced from $77,929 before on-road costs, with further pricing for the lineup to be announced in the coming months.
MORE: Explore the Iveco Daily showroom
